Upon receiving your order, please check that all items are correct. Some freeze-dried ice creams and candy products are delicate and may experience breakage during transit. We do our best to ensure orders are packed carefully to maintain the look and integrity of the products, but rough handling may result in slight imperfections. While we cannot offer refunds for this, we assure you the product will still taste delicious.

We do our best to describe products as adequately and accurately as we can on our website. If you are unsure about an item, please contact us with any queries you may have. Considering the perishable nature of our items (food), we regretfully cannot accept returns for unwanted purchases or changes of mind.

If you have any questions or concerns regarding refunds, please feel free to contact us via our "Contact Us" form or email us at info@freezedriedsydney.com.au